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Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Frequently Asked Questions
Regarding Orders and Purchases
How do I buy a Pet Med product?
You can purchase our products directly here on the website or through our partners and authorized veterinary stores throughout Brazil and the world.
What payment methods are available?
We accept credit cards, Pix (Brazil's instant payment system), and bank slips (boleto bancário). Payment confirmation may take up to 48 hours in the case of bank slips.
How do I track my order?
After payment confirmation, you will receive a tracking code via email to follow your delivery. You can also access the "My Orders" area using your login.
Delivery, Exchange and Returns
Which regions do you deliver to?
We ship throughout Brazil via carriers and the postal service.
What is the delivery time?
Delivery time may vary depending on the region. After entering your zip code at checkout, the system will inform you of the estimated delivery time.
How do I exchange or return a product?
You have up to 7 calendar days after receiving your order to request an exchange or return. Simply contact our customer service department with your order number and the reason for your request.
Questions about Pet Med Products
Do protective garments replace the Elizabethan collar?
Yes! Our products are developed with technologies that guarantee protection, comfort, and mobility for your pet, making them an effective and less stressful alternative to a collar.
Can the product be washed?
Yes. All our products are washable. We recommend washing with mild soap and drying in the shade. Do not use bleach or fabric softener.
Do the fabrics offer sun protection?
Yes, most of our product lines offer UV50+ protection, ideal for pets that spend time outdoors.
Are the products suitable for all breeds?
Yes, we have a wide variety of sizes that cater to dogs of all sizes, from small breeds to larger breeds, as well as exclusive designs for cats.
General information
Where are Pet Med products manufactured?
All products are developed and manufactured in Brazil, using proprietary technologies and international partnerships in veterinary research.
Does Pet Med sell directly to clinics and pet shops?
Yes, we have a dedicated B2B customer service channel for retailers, clinics, and distributors. To learn more, please contact us at comercial@petmed.com.br .
I have a suggestion for improvement, may I send it?
Sure! We're always looking for innovation. You can send your suggestion using the form above. We'd love to hear from you!
